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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of karen mulcahy

karen mulcahy

November 21, 2024

5  out of  5
rating by karen mulcahy
"I've been a longtime customer of Geoff Shepherd's and I couldn't be happier and more satisfied. Geoff and Karen and Jen are the absolute best. Their attention to detail and immediacy in getting back to me through the years has never wavered. Best part is being able to talk to a competent real live human who knows my policy details in a snap whenever I have a question or need something quickly. Could not recommend them more!"
We responded:
"Thank you, Karen, for taking the time to share your thoughtful review! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jonathan Hays

November 20, 2024

5  out of  5
rating by Jonathan Hays
"Excellent to work with. Very fast response time."
We responded:
"Hi Jonathan - thanks so much for the great review and for your business and continued trust in our office. "
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Theresa Garcia

November 19, 2024

5  out of  5
rating by Theresa Garcia
"Always forthright and timely when updating our auto/HO/landlord policies"
We responded:
"Hi Theresa - thanks so much for your kind review, for your business, and for your trust to handle your auto/HO/landlord policies. We are happy to have you with our office! "
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Jamie Pardi

November 18, 2024

5  out of  5
rating by Jamie Pardi
"Vanny Raffety at StateFarm has been extremely helpful and is great to work with. She's quick with responses and delivers solutions. 6 stars."
We responded:
"Hi Jamie - thanks so much for the great review! We agree that Vanny is great and I'm glad she has been helpful with solutions for you. "
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Paulina Smith

October 10, 2024

5  out of  5
rating by Paulina Smith
"I have been with State Farm Geoff Shepherd for 7 years and I couldn’t be more pleased with their responsive services, wonderful staff, and great coverage! Highly recommended!"
We responded:
"Thanks so much for the great review, Paulina! We are grateful to have you and so glad that you are pleased with our office. "
Profile photo of Paul Breimayer

Paul Breimayer

August 19, 2024

5  out of  5
rating by Paul Breimayer
"I had been a Geico for many years but found it nearly impossible to talk to a real person when resolving a claim I had so I decided to give State Farm a try. I received a phone call within 10 minutes of sending my on-line auto insurance application. My contact at State Farm (Vanny) was easy to reach, prompt and very helpful in getting me into the right insurance product at a reasonable cost. Excellent service!!"
We responded:
"Hi Paul - thanks so much for taking the time to leave us a review. We are so glad that you are happy with our service and we hope to continue to work with you for many years. Please feel free to reach out anytime if we can be of assistance. "
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Brandon Parkhurst

August 16, 2024

5  out of  5
rating by Brandon Parkhurst
"My mother in law moved from out of state and had issues getting insured - Geoff and his team solved our issues promptly and efficiently. Thanks Jen for taking care of us!"
We responded:
"Thanks for taking the time to leave us a review, Brandon! I'm glad that Jen was able to help your mother-in-law out with her insurance. We appreciate your business! "
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Sandy Marr

August 13, 2024

5  out of  5
rating by Sandy Marr
"Big thanks to Vanny Raffety and Geoff Shepherd! Vanny made the process of setting up a new automobile insurance policy very smooth and easy! Very responsive! She is very friendly and professional and I highly recommend her and the Geoff Shepherd team! Thank you! Sandy"
We responded:
"Hi Sandy - thanks so much for the review! Glad that Vanny was able to assist in getting your autos insured. Thank you for trusting us with your insurance. "
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Abner Kingman

August 8, 2024

5  out of  5
rating by Abner Kingman
"More than 20 years with this office - they are always responsive and thorough."
We responded:
"Abner - thanks so much for the review and for your long time trust in our office! We appreciate your business very much and are glad that you have had good experiences with our office. "
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Tashi Schaaf

August 8, 2024

5  out of  5
rating by Tashi Schaaf
"Great experience with Vanny - prompt and efficient when we were buying our house a few years ago and needed a home ins policy ASAP to be able to close on time. Again a big help this year comparing options for additional policies. I appreciate that she is easy to work with by email, phone or text. Thanks Vanny!"
We responded:
"Hi Tashi - So glad Vanny was able to help you secure Homeowners coverage right away. We appreciate you taking the time to leave us a review. Thanks for your business! "
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johannsen wong

August 7, 2024

5  out of  5
rating by johannsen wong
"I always have great customer service from Vanny and the whole staff."
We responded:
"Hi Johannsen - thanks so much for taking the time to leave your review! I'm pleased that you have had great service with us. We appreciate your business!"
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Gregory Roemer

August 5, 2024

5  out of  5
rating by Gregory Roemer
"They made getting my auto insurance a very nice experience, very professional, and a good rate."
We responded:
"Hi Gregory - I'm glad that we were able to help you secure auto insurance and that you had a good experience with our office. Thanks so much for taking the time to leave your feedback! "
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robert willson

July 11, 2024

5  out of  5
rating by robert willson
"Geoff and his team are top notch. Always responsive in helping us with the coverage we need. They are extra-patient with my dumb questions and out-of-the-box queries. Highly recommend."
We responded:
"Thanks, Rob! There are no dumb questions and we actually tend to like out-of-the-box queries. We appreciate you taking the time to leave us a review and hope to work with you well into the future. "
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Charlotte Passot

May 21, 2024

5  out of  5
rating by Charlotte Passot
"Spoke with Vanny Raffety she was able to quickly help me get insurance for a car I bought same day. Kind, friendly, efficient, couldn’t have asked for a better experience."
We responded:
"Hi Charlotte - thanks so much for taking the time to leave us a review! We appreciate your continued confidence and trust in our office. "
Profile photo of Eva Steele-Saccio

Eva Steele-Saccio

May 17, 2024

5  out of  5
rating by Eva Steele-Saccio
"We have had a wonderful experience with Geoff and Jen at State Farm. Geoff helped us identify the best coverage for our family. And Jen has been amazing helping us navigate totaled cars, changes in rental insurance, and the general craziness of the insurance industry. Jen is always prompt and thorough in her responses, both on the phone and via email. She always takes the time to explain the reasons behind increases or why our car needed to be totaled when it seems like it could have been easily fixed. Plus, she’s incredibly friendly and a pleasure to talk to. In a time when the insurance world is exploding in California, Jen brings a sense of calm and practical know-how that is much appreciated. While State Farm isn’t the cheapest insurance that you’ll get, it is worth the extra money to have an agent who knows you and helps you navigate what to do in difficult times. Highly recommend Geoff and Jen for your insurance needs."
We responded:
"Eva, Thanks so much for taking the time to leave us this kind review of our office and of Jennifer, specifically. What you wrote is what we strive to achieve every day, in every interaction with our clients. Thanks for the support and business and we hope to serve you long into the future. "
Profile photo of Jennifer O'Neill Long

Jennifer O'Neill Long

May 9, 2024

5  out of  5
rating by Jennifer O'Neill Long
"Everyone at Mr Sheppard's office is great. Very helpful and all around nice people. Jennifer is a rock star!!"
We responded:
"Hi Jennifer, Thanks for taking the time to leave us such a nice review of our office and of Jennifer, in particular. We really appreciate your business and support!"
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David Weissenberg

May 8, 2024

5  out of  5
rating by David Weissenberg
"Both Vanny and Jennifer have been extremely responsive and helpful whenever needed, I highly recommend!"
We responded:
"Hi David, Hi David, Thanks so much for taking the time to leave us a great review. We really appreciate your support and business over the years!"
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Bobby Sandler

May 6, 2024

5  out of  5
rating by Bobby Sandler
"I’ve been with this office of State Farm for many many years, and have had only the very best, friendly, and efficient service."
We responded:
"Hi Bobby, Thanks so much for the review and for your business and support over the years. We really appreciate you!"
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Nina Viggi

May 6, 2024

5  out of  5
rating by Nina Viggi
"Vanny our State Farm rep has been so great. In times when home owner insurances are not to be taken for granted, she has been able to support us in figuring out how to keep our premium from going up. Additionally, she is always on stand by and ever so patient in answering all of our questions. Thank you Vanny!"
We responded:
"Hi Nina - thanks for the support and for the great review of our office and of Vanny! "
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Albert Chen

May 6, 2024

5  out of  5
rating by Albert Chen
"Geoff's team has been my insurance provider for home, auto, motorcycle, personal article's policies for the last decade+. Vanny especially has helped me out always in a timely, empathetic manner. I've stayed with Geoff's team because they are super responsive and always try to get me the most discounts, and I know I can rely on them for the rare times I've needed to file a claim. I'd recommend them to anyone shopping for insurance policies."
We responded:
"Hi Albert, Thanks for the great review of our office and of Vanny in particular. We greatly appreciate your loyalty and support! "
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David Lam

April 3, 2024

5  out of  5
rating by David Lam
"We have been working with Geoff and Vanny for approximately 20 years now, covering and securing our peace of mind from our businesses to our personal lives. They always answered our questions and assisted with solutions or options. They are always friendly and never seem to push you in anything that you are not comfortable with or had hesitations about. We will continue working with them well into the future!"
We responded:
"David, Thanks very much for the great review and for your business and support over the years!"
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Kristina Thlang

March 8, 2024

5  out of  5
rating by Kristina Thlang
"The best customer service ever, seriously! The agents working here really care about you, I’ve never felt seen as a real person with any other insurance company."
We responded:
"Wow. Thanks very much for such a compliment. We absolutely do try to make everyone feel heard and seen in our office so it's so gratifying to hear that kind of feedback. Thanks for your support! "
Profile photo of Anrattannak Tourn

Anrattannak Tourn

March 7, 2024

5  out of  5
rating by Anrattannak Tourn
"Great service with great people! Like a good neighbor, Vanny is always there to help when needed. 5stars!"
We responded:
"Thanks so much for the great review! And yes, Van is like a good neighbor ... but even better :) "
Profile photo of Sarah Griffin

Sarah Griffin

March 6, 2024

5  out of  5
rating by Sarah Griffin
"Vanny Raffety at State Farm Insurance truly stands out for her exceptional service and deep understanding of insurance products. Her ability to demystify the complexities of insurance and provide tailored advice makes the process of selecting the right coverage not only easy but also reassuring. Vanny’s dedication to understanding her clients' unique needs ensures that she offers solutions that are genuinely in their best interest. Her professionalism is complemented by a remarkable warmth and approachability, making every interaction with her a positive experience. Vanny goes above and beyond to answer questions thoroughly and ensures her clients are informed and comfortable with their insurance choices. This level of care and attention to detail is what sets her apart in the industry. Vanny’s proactive communication and commitment to her clients' well-being are exemplary. She is not just an advisor but a trusted partner in managing your insurance needs. For anyone looking for personalized, knowledgeable, and compassionate insurance services, Vanny Raffety is an outstanding choice."
We responded:
"Hi Sarah - thanks so much for taking the time to leave us such a detailed and positive review! We are thrilled that you have enjoyed working with Vanny so much and we really appreciate your business. "
Profile photo of John Rushworth

John Rushworth

March 5, 2024

5  out of  5
rating by John Rushworth
"Great service everyday, month and year ! A solid team that will take care of you and your family!"
We responded:
"Thanks, John! We really appreciate your business and you taking the time to leave us a review. "