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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David Lam

April 3, 2024

5  out of  5 rating by David Lam
"We have been working with Geoff and Vanny for approximately 20 years now, covering and securing our peace of mind from our businesses to our personal lives. They always answered our questions and assisted with solutions or options. They are always friendly and never seem to push you in anything that you are not comfortable with or had hesitations about. We will continue working with them well into the future!"
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Kristina Thlang

March 8, 2024

5  out of  5 rating by Kristina Thlang
"The best customer service ever, seriously! The agents working here really care about you, I’ve never felt seen as a real person with any other insurance company."
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Anrattannak Tourn

March 7, 2024

5  out of  5 rating by Anrattannak Tourn
"Great service with great people! Like a good neighbor, Vanny is always there to help when needed. 5stars!"
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Sarah OBrien

March 6, 2024

5  out of  5 rating by Sarah OBrien
"Vanny Raffety at State Farm Insurance truly stands out for her exceptional service and deep understanding of insurance products. Her ability to demystify the complexities of insurance and provide tailored advice makes the process of selecting the right coverage not only easy but also reassuring. Vanny’s dedication to understanding her clients' unique needs ensures that she offers solutions that are genuinely in their best interest. Her professionalism is complemented by a remarkable warmth and approachability, making every interaction with her a positive experience. Vanny goes above and beyond to answer questions thoroughly and ensures her clients are informed and comfortable with their insurance choices. This level of care and attention to detail is what sets her apart in the industry. Vanny’s proactive communication and commitment to her clients' well-being are exemplary. She is not just an advisor but a trusted partner in managing your insurance needs. For anyone looking for personalized, knowledgeable, and compassionate insurance services, Vanny Raffety is an outstanding choice."
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John Rushworth

March 5, 2024

5  out of  5 rating by John Rushworth
"Great service everyday, month and year ! A solid team that will take care of you and your family!"
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Vannee Chand

March 4, 2024

5  out of  5 rating by Vannee Chand
"State Farm has been my car insurance since I was under my mom's insurance when I was 16 years old(24 years ago). We had to get the bundle deal (lol). Since, we have added my sister's car, my house insurance,etc. I usually talk to Vanny when I do call in, since we share the same name. She's pleasant to talk to and explain things easier so I can make the best decision based on my situation. I highly recommend State Farm. I feel protected."
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Jim Shroyer

March 2, 2024

5  out of  5 rating by Jim Shroyer
"Excellent customer service and friendly staff. Great rates and coverage too!"
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Josh Nguyen

March 1, 2024

5  out of  5 rating by Josh Nguyen
"Vanny and Geoff are great! Highly recommend!"
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David Hood

March 1, 2024

5  out of  5 rating by David Hood
"I’ve had 25 years of experience with Geoff and his team (30+ years with State Farm). They have always been highly attentive, cost conscious, and stepped in to “do the right thing” even when it worked at odds with company policies. I highly recommend them, w/o hesitation"
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Andrew Wilson

March 1, 2024

5  out of  5 rating by Andrew Wilson
"We have worked with Geoff, Vanny, and the rest of the team for roughly 10 years now. They have been proactive with all of our policies making recommendations for changes as the needs of our family have changed. They are responsive, knowledgeable, and enjoyable to work with."
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Dana Riggs

March 1, 2024

5  out of  5 rating by Dana Riggs
"Vanny is always super responsive to my needs and pleasant to work with. I highly recommend Vanny Raffety."
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Toni Krcha

March 1, 2024

5  out of  5 rating by Toni Krcha
"Geoff and team are the best. They know who I am when I call, I always feel like they have my best interests at heart."
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Christina McNair

March 1, 2024

5  out of  5 rating by Christina McNair
"Simply said- just the best hands down. Knowledgable, professional, responsive, sincere and honest. Cant ask for more!"
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Vincent Castagnolo

February 28, 2024

5  out of  5 rating by Vincent Castagnolo
"Statefarm and Vanny are always a pleasure to work with. We've been a client of theirs for years and recently added another insurance policy. Their staff is professional, always courteous, very knowledgeable, and super responsive! They've earned our business over time and we're grateful for the relationship."
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Nanci Boyd

February 28, 2024

5  out of  5 rating by Nanci Boyd
"Geoff Shepherd - State Farm Insurance team has been great. If ever I have a problem or question they are quick to respond. I high recommend Geoff and his team in Novato."
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Phalline Tourn

February 28, 2024

5  out of  5 rating by Phalline Tourn
"Been with Geoff for many years, he’s wonderful. Such friendly and knowledgable staffs. Highly recommend this office."
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Rich Olivera

February 27, 2024

5  out of  5 rating by Rich Olivera
"Geoff and his team have helped me through quite a few hardships since moving to the south bay. They have been supportive and readily available to answer any questions I have had with my claims. Luckily, the claims processes have been quick and problem free. For 15+ years I have had complete peace of mind knowing they have my back. A big “Thank You!” to Geoff, Vanny and the rest of my State Farm Team!"
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Matt Clark

February 27, 2024

5  out of  5 rating by Matt Clark
"I love Geoff shepherd State Farm. They always make me feel welcome and valued. Vanny is the best and she is always available to help."
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Samuel Ko

February 27, 2024

5  out of  5 rating by Samuel Ko
"Knowledgable and great communication!"
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steven gerbsman

February 27, 2024

5  out of  5 rating by steven gerbsman
"I have been a State Farm client for over 44 years and working with Geoff for over 30 years. Geoff and his team have “High Ethics, Integrity & Follow up”. They care. Over the years i have had my cars stolen and home insurance issues. Geoff and State Farm have “always” been there. Its like everything else in life - its about personal relationships and people who CARE. My wife and I have the highest praise for Geoff and team and appreciate them. Steve Gerbsman"
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Nancy Levey

February 27, 2024

5  out of  5 rating by Nancy Levey
"Vanny was fabulous to work with. Obtaining insurance in many areas in CA is difficult, so working with an efficient and helpful team was a relief."
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Leonie LaPoint

February 27, 2024

5  out of  5 rating by Leonie LaPoint
"I have been with State Farm insurance agent Geoff Shepherd for many years, my main go to person is Vanny Rafferty. I can highly recommend them for all your insurance needs, they are honest, prompt and answered all my questions. Thanks for helping me all these years. Leonie"
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Scott Benza

February 26, 2024

5  out of  5 rating by Scott Benza
"Vanny, Geoff, and team are the BEST"
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Rosina Fazio

February 26, 2024

5  out of  5 rating by Rosina Fazio
"Great customer service, always very responsive and professional Vanny is very friendly and provides excellent customer service."
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Chris Augusto

February 26, 2024

5  out of  5 rating by Chris Augusto
"Great folks"