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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Lisa Winkler

February 10, 2023

5  out of  5 rating by Lisa Winkler
"I have nothing but good things to say about my experience with Geoff Shepherd State Farm and most specifically, with Vanny Rafferty. Vanny helped me assess the type of insurance appropriate for my home. After we went through the process to look at my property and related improvements, she showed me that I was previously over insured on same areas and under on others. She then offered to analyze my complete portfolio and ultimately helped me save significant money through bundling my auto and home programs. I highly recommend Geoff Shepherd State Farm and Vanny Rafferty."

Jirayr Kembikian

January 27, 2023

5  out of  5 rating by Jirayr Kembikian
"I've been working with Geoff since 2017 and so thankful for all his help. In my experience, it is incredibly rare to find an insurance agent who can not only optimize your appropriate insurance coverage, but also advise on claims, and advocate for you if / when necessary. Geoff has proven an invaluable resource for my family. I highly recommend his services."

Michelle Scheppler

January 22, 2023

5  out of  5 rating by Michelle Scheppler
"Geoff Shepherd is kind, hard working and genuine. We trust him with all of our insurance policies and know we can count on him if we need anything. His staff is kind, always willing to help and treats you like family. That’s a true reflection of Geoff, the way he treats others and the people he surrounds himself with."

david t

January 16, 2023

5  out of  5 rating by david t
"Vanny and Geoff are amazing. Very helpful, quick to respond to any questions. Auto, Term life, Homeowners…you name it, they’ll support and guide you. Great office location in Novato for easy friendly visit in person. I’ve been with Vanny and Geoff for over 22 years! Give’em a call!"

Cierra Naber

January 13, 2023

5  out of  5 rating by Cierra Naber
"Staff is very personable and very helpful"

Will Bucquoy

January 13, 2023

5  out of  5 rating by Will Bucquoy
"This team is always, ALWAYS available to help with any need or and questions. Great service and always with a smile, especially our representative, Vanny Raffety!"

Jessica Berg

January 13, 2023

5  out of  5 rating by Jessica Berg
"In a world where it’s often difficult to even speak to a live human, Geoff Shepherd and his team at State Farm exceed any and all expectations. We have had our policies with them for close to 20 years and they consistently provide exceptional customer service, are knowledgeable, friendly and responsive."

Henry Hautau Real Estate

January 13, 2023

5  out of  5 rating by Henry Hautau Real Estate
"I've known Geoff and his entire team for to close two decades. They have handled some of my own insurance needs, I've referred his team some of my best clients and many of my friends to help with their insurance necessities. Without fail Geoff and his crew have been responsive, exceedingly friendly, down to earth and always professional. Many of my referrals relate to properties that were at risk of being cancelled by other insurers due to increased "fire risk" in CA. In each instance Geoff and his office have responded with "State Farm can insure it!". This alone has been enough for me to continue to call in to his office. The bonus is that, whether it is Jen, Vanny or Geoff picking up the phone, or when I run in to any or all of them around town, they always bring a smile to my face. They are simply great people providing many great products. Thank you! Henry Hautau Compass"

chrisitan chase

January 13, 2023

5  out of  5 rating by chrisitan chase
"Stellar organization Geoff Shepherd is running in Novato. Vanny and Jen are quick to answer questions and call you back in a timely fashion. 5 stars kids. Keep up the good great work."

Cherie Still

January 12, 2023

5  out of  5 rating by Cherie Still
"Geoff Shepherd has been our agent for our family's home, vehicles, life and business policies for 17 years. He and his staff have always been so helpful, professional and extremely prompt with any questions we had. The staff there have always made us feel like we are part of the family. We trust them with our most important assets and we are so grateful to have them in our corner!"

Victoria Bucquoy

January 11, 2023

5  out of  5 rating by Victoria Bucquoy
"Awesome knowledgeable and super friendly staff! Been with them for years! Thank you!"

Joni Moss

January 9, 2023

5  out of  5 rating by Joni Moss
"I’ve had a great experience with their responsive and knowledgeable staff."

James Rush

July 16, 2020

5  out of  5 rating by James Rush
"Geoff and his staff are great to work with and always have the customer's best interest in mind. They are responsive, have great attention to detail, and take their obligations to protect their customers' families and assets very seriously. I'm a long-time customer and am very pleased."

Tony Kenney

June 26, 2017

5  out of  5 rating by Tony Kenney
"Geoff is always a pleasure to work with. He is extremely thorough. He has reviewed our coverage with us to make sure we have the proper coverages, ands reasonable pricing."

Dan Veneski

January 24, 2016

2  out of  5 rating by Dan Veneski
"Geoff has aways been fair to me when we have spoken, but the people he has working for him just beat around the bush are unreliable. Unfortunately, these are the people you always deal with when you have insurance with this agent. I had several issues with my auto insurance with them, and the main lady I worked with (My-Lein) did an awful job at trying to make things right. She was oblivious, claiming "my work email hasn't been working recently" when I asked her why she had not responded to any of my emails about the issue. It was a no brainer she was making up excuses for not wanting to deal with the issues. When I finally cornered her on the phone about it, she claims she didn't even remember ever knowing about the issue. I spoke with her more than 10 times about the issue! I ended up changing to another State Farm agent locally. Too many frustrations and a ton of time wasted trying to deal with incompetent staff."